Voice of Byron regular, Pam Mackellar, has experienced less than stellar service from a local blinds and awnings firm. NOTE: for legal reasons we have declined to name the firm.
Pam says, “Has anyone out there ever had problems with <Business Name Redacted>?
“I sincerely hope it’s just me, because I would hate to think this business is treating anybody else this bad.
“Got a quote and ordered timber blind and repair of vertical drape track on 28th October. Was told 2 x weeks and he’d be ready to install.
“Last Tuesday I rang and was told he would be out first thing Friday morning to install. Waited all day.
“Got a phone call at 7.30p.m (after I had left messages throughout the day), to tell me he had just ordered the blind that day and could I please explain what our vertical track looked like, as he had other customers ones there and couldn’t tell the difference!
“Why the bloody hell did he make an appointment for installation when he didn’t have anything to install!
“Rang yesterday to see if he had vertical track sorted, and he said “No, been really busy, and I’ll be there at 3.30p.m. to measure & make sure I repair the right one for you”.
Still bloody waiting and no phone call from him either. Really pissed off. Scared to face him now as I’m really angry…”